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Frequently Asked Questions

 
  • Facebook, Twitter, Instagram and YouTube. 
  • We are constantly striving to improve our service, so if there is a social platform you would like us to monitor, please email us on hello@amasocial.co.za and we’ll look into your suggestion.
Setting goals will allow you to manage the mentions made by influencers and advocates to ensure targets are being reached.
  • The Brand Tracking function provides the digital team with the tools to monitor and analyse the performance of their brand messages.
  • This service includes unlimited:
    • Relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
    • Users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports to be delivered to specific users.
    • Results: All your coverage is included at a once-off standardised cost.
    • Reports: You can generate reports as and when required, as well as schedule reports to be automatically delivered to as many users as needed.
    • Sortbins: Create as many Sortbins as needed to filter and manage your data.
  • The Campaign Tracking function gives the digital team the tools to track, monitor and deliver actionable insights from the performance of their campaigns and campaign messages on social media.
  • This service includes Unlimited:
    • Relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
    • Users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports to be delivered to specific users.
    • Results: All your coverage is included at a once-off standardised cost.
    • Reports: You can generate reports as and when required, as well as schedule reports to be automatically delivered to as many users as needed.
    • Sortbins: Create as many Sortbins as needed to filter and manage your data.
  • The Profile Tracking function can assist your business with competitor analysis, influencer identification, and insights into the performance of a specific social media profile.
  • This service includes Unlimited:
    • Relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
    • Users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports to be delivered to specific users.
    • Results: All your coverage is included at a once-off standardised cost.
    • Reports: You can generate reports as and when required, as well as schedule reports to be automatically delivered to as many users as needed.
    • Sortbins: Create as many Sortbins as needed to filter and manage your data.
  • The Topic Tracking function gives you insights into the social media data surrounding a specific topic of business interest.
  • This service includes Unlimited:
    • Relevant keywords: Include as many relevant keywords as needed to ensure you are receiving all your coverage.
    • Users: We understand users have different requirements; therefore you can add as many users as needed and schedule selected reports to be delivered to specific users.
    • Results: All your coverage is included at a once-off standardised cost.
    • Reports: You can generate reports as and when required, as well as schedule reports to be automatically delivered to as many users as needed.
    • Sortbins: Create as many Sortbins as needed to filter and manage your data.
  • We track YouTube in the same way we track Twitter and Facebook.
  • To do so we will need to know the channels and users associated with your company, which will be monitored according to their outputs.
  • Keywords are also used to search social platforms for your mentions.
  • We track Instagram using #hashtags only.
  • This is due to the way that Instagram allows us to match and acquire data.
  • Due to privacy concerns, Facebook made a global change in April 2015 to stop providing full access to users’ public posts.
  • This has impacted how social media can be monitored. We can still provide data on your specific profiles and pages but we cannot access the public chatter around your keywords.
  • We strive to ensure that the geographic data is as complete as possible.
  • However, not every social profile provides a geographic location and therefore you will only have the data for those social posts that do.
  • Yes. Watch the Generating and Scheduling Reports help video to learn how to do this. Alternatively, email hello@amasocial.co.za and we will schedule reports on your behalf.
  • Scheduled reports are automatically delivered via email.
  • You may have multiple recipients for each scheduled report, so that all members of your team receive the insights.
  • Yes, we use an internal algorithm to derive the Advertising Value Equivalent (AVE) for social media coverage.
  • Our methodology includes a base value and followers to determine impact.
  • amaSocial is quoted/billed in US dollars as it is a global service and our data suppliers bill us in US dollars.
  • Yes.
  • The South African Rand value will be calculated monthly according to the current exchange rate.
  • No.
  • amaSocial is a social media tracking service and therefore does not have scheduling tools.
  • There are a range of tools, systems and apps designed specifically for scheduling and managing your social media post. If you would like us to recommend the best solution for you, email us on hello@amasocial.co.za.
  • Yes.
  • You will be redirected to the post on your social media profile, where you can respond to it directly.
  • Yes.
  • You can give additional users access to your read at any time.
  • Email hello@amasocial.co.za and we will set up access for your new user.
  • There is no limit to the number of users accessing a read to view the data.
  • Yes. 
  • You have the option to rate each mention or use the automated sentiment analysis feature, which uses natural language processing.
  • To view your amaSocial data, simply login to http://app.amasocial.co.za/
  • Enter your email address and password.
  • Click sign in.
  • If you’re unsure of your password, select 'forgot password?' and a reset link will be sent to your registered email address.
  • If you do not receive the reset link, please contact us on hello@amasocial.co.za.
  • A profile ID number is a unique number assigned to you by your social network provider (Facebook, Twitter, Instagram or YouTube). It is used to identify channels, handles profiles and pages.
  • If you’re unsure how to find your ID number, Google “What is my [social network here] ID number” to find a range of services that will provide you with the answer.
  • Filters allow you to sort your data according to identified areas of importance; be that by region, language, social media platform, keyword, allocations or your customised sortbins.
  • Multiple filters can be used to quickly and easily find specific mentions.
  • Yes. Simply select the required filters and generate the report.
  • This is a great feature to use when you only want to report on specific data.
  • Sortbins allow you to categorise data according to your specific area of interest.
  • You can create as many Sortbins as needed to help manage and report on your data.
  • There is no limit to the number of keywords per Sortbin.
  • Yes. Your read is available to you for 2 weeks after your read has expired.
  • Should you require extended access, email hello@amasocial.co.za.
  • If your report does not generate, it could be because of the following:
    • The selected date range is too broad and therefore the volume of data is too large.
    • Twitter, Facebook, Instagram or YouTube have made changes to the data since it was allocated.
    • An unforeseen technical issue.
  • Should you encounter any of the above, you can email hello@amasocial.co.za and we will assist you.
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